Plan & Promote Releases For November 5, 2025

Registration

Undo Cancellation of an Event

We’re introducing the new, self-serve Undo Cancellation of an Event option so you can quickly reverse an accidental event cancellation without waiting for support. If you accidentally cancel an event, you'll have a 24-hour grace period to undo that action directly in Cvent, and the event will be restored.

Why this matters

• We know that accidents happen! Given that online payments made by attendees are refunded within 24 hours of a cancellation, our new option allows you to take action to rectify an accidental cancellation without disturbance to attendees and without the need to solicit new payments.

What's new

• A new action option is available once an event has been cancelled to undo the cancellation as needed. This option is available for 24 hours from the original cancellation, and will restore the event and its attendees.

  
  

Media Library Subfolders

The admin-side Media Library subfolders functionality enhances organizational capabilities, allowing users to structure their content up to 10 levels deep. This makes it easier to categorize, locate, and manage assets as their library grows. Nested folders reduce clutter, improve discoverability, and support consistent folder structures for better collaboration. Overall, this feature enhances scalability and usability, providing a clearer and intuitive way to oversee content.

Note: This is applicable to the Media Library only and does not include user permissions or folder visibility.

Key Highlights

• Supports up to 10 levels of hierarchy

• Create new folders within folders or move existing folders between levels, whether individually or in bulk

• Use the folder tree or the breadcrumb navigation to jump between folder levels

• Search functionality displays subfolders matching the search criteria

Build your Own Reports - Financial Reports

We're excited to announce the addition of Financial Reports in Build Your Own Reports! This enhancement allows you to create customized financial reports. You can now easily access and analyze financial data related to orders and transactions for your events using Build Your Own Reports.

What’s new

• The BYOR – Financials category includes four sub-reports: Transaction Details, Orders, Order Details, and Transaction Distribution Details

• Access to the Financials category is driven by the "Event – Financial Reports" permission ; users without it do not see the Financials category.

Sub-reports

• Orders: This subtype provides details on orders created by attendees during registration /modification. Each row in this report represents an order, showing the order number, order date, amount ordered, paid, and due for that order.

• Order Details: This subtype provides a breakdown of each item ordered by an attendee. Each row in this report represents an item (with fees) that was added/removed by an attendee, along with the amount ordered, paid, and due for that item.

• Transaction Details: This subtype provides a list of transactions (payments & refunds). This includes both online and offline transactions. Each row in this report represents a transaction with details like transaction amount, transaction date, and transaction type.

• Transaction Distribution Details: This sub-report provides details on how the payment amount in a transaction is allocated across various items in an attendee's order.

How do I access these reports

Navigate to the Event > Reports and click on "Create Report" on the top right of the screen.

Choose Financials report Type

Pick the Report Sub Type depending on the data you want to look at

Cancelled Guests in Attendee Endpoints

We are excited to announce an enhancement to our Attendee endpoints, aimed at providing you with comprehensive insights into all registration statuses, including those of cancelled guests. This update ensures you can maintain complete data integrity and synchronization across systems, offering a more robust and seamless integration experience.

Key Enhancements:

1. Inclusion of Cancelled Guest Records:

   • Our Attendee endpoints now return records for Cancelled Guests.

   • To fetch data for cancelled guests, planners need to add the query parameter includeDeletedGuest; and include the field; deletedGuest: true.

   • This enhancement ensures planners have a complete view of all attendees and their statuses, aiding in more accurate reporting and decision-making.

2. Enhanced Data Synchronization:

   • By including cancelled Guest Attendee records in our API responses, we facilitate seamless synchronization with external systems.

   • This update allows planners to keep their data accurate and up-to-date without any manual intervention, reducing the risk of discrepancies and improving workflow efficiency.

3. Cancelled Guests Filter:

   • We are introducing a filter that allows clients to fetch only the cancelled guests.

   • Planners can use the field deletedGuest as a filter to retrieve only the records of cancelled guests.

   • If the planner has added the (UUID) stub of the cancelled guest, they would not need to use the query parameter includeDeletedGuests.

Cvent Payments Expansion to Singapore

In this release, we will expand Cvent Payments (CP) internationally to Singapore. Customers who have a business address and bank account in designated Singaporean countries will now be able to create a Cvent Payments account to process payments in their events and receive payouts to their Singaporean-based merchant account.

Supported Countries

• Singapore

• Australia

• Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

• North America: Canada, United States

UI Setup Changes

• In addition to United States, Canada, Australia, and supported European countries, customers will now have the option to pick from Singapore as the country of business.

• For businesses in Singapore, customers will have a payout currency of Singaporean Dollar (SGD)

• Express payments (Apple Pay/Google Pay) are supported as with other regions

• Refer to the Cvent Community for requirements on what is needed to onboard a CP account.

CPS to CP Transition Information

On November 5, customers can begin setting up their Singapore-based Cvent Payments accounts. Starting on December 1, legacy CPS merchant accounts in Singapore can no longer be selected for new events. Any existing launched events using legacy CPS for payment processing will continue to function as normal until the registration closes. Customers should reach out to their Account Manager for more details on the migration.

Visit our Community with questions

Do you have questions about anything we’ve rolled out this window?

As always, get questions answered in the Community via the Open Forum.

Also, attend our next quarterly Product News webinar on November 19, where the product team will share updates and answer questions!