Plan and Promote Releases for August 20, 2025

Registration

New 'Accepted' email status and SMTP code in Email Details report

The Event email details report is a planner-side report with data related to the emails sent from Cvent.

Currently, you do not have access to the SMTP code in email reporting and need to ask support to run internal-only reports on your behalf. This release will give you visibility into the SMTP code in the Email details report so that you can better understand how your emails are performing.

As an addition to this, 2 new statuses are also being added:

• Message Accepted: This will indicate that the recipient's server has successfully accepted the Message and returns a 25x status code.

• Pending: This will be an intermediate status. It indicates that the message is still being processed; it has not yet been delivered or bounced.

After this release:

• There will be two new statuses, like Message accepted and Pending, in addition to the two already existing statuses (Sent and undelivered)

• You can access the SMTP code in the planner-side Email details report.

Compare Cross Event Insights

With the new Comparison feature on Cross Event Insights, you can instantly compare key event metrics from the current period to a previous one. This eliminates the need for manual data exports and spreadsheets, empowering you to spot trends, measure growth, and identify areas for improvement at a glance. Now, making data-driven decisions and optimizing event strategies is faster and easier than ever before.

Instantly view side-by-side comparisons of essential metrics (like registration counts and attendee engagement) for current versus previous event periods, directly in the Cross Event Insights dashboard.

Period-over-period analysis is now fully integrated into your reporting workflow.

Easily make evidence-based decisions faster with more impactful reporting.

Allow Updating Attendee Status from Pending to Accepted/Declined via REST API

With this update, you can programmatically update both the attendee status and their registration details in a single API request, streamlining workflows and reducing manual intervention.

You can now automate the process of moving invitees between Pending, Accepted, and Declined statuses via REST API, while simultaneously updating registration details such as responses to custom questions, session selections, or personal information. This eliminates the need for separate manual updates and allows for more seamless integration with external systems.

Key Highlights and Changes

• The "Update Attendee" REST API now supports the following Attendee status movements

  • 'No response' to 'Pending approval'

  • 'Pending approval' to 'Accepted'

  • 'Pending approval' to 'Denied'

  • 'Denied' to 'Pending approval'

• You can also add the invitee directly to the 'Pending Approval' status using the "Add Attendee" Rest API.

• In addition to changing the status, you can update registration details (e.g., custom questions, session choices, personal info) in the same API call.

• Enables automation for organizations with custom workflows or external systems.

REST API Enhancements for List Orders, List Order Items, and List Transaction Items

This release enhances the Orders and Transactions REST API endpoints, improving the developer experience and operational efficiency in reconciling financial data for an event.

• Additional Discount Details in Orders and Order Items: The GET /orders and GET /orders/items endpoints will now return the discount ID and the calculated total amount of the discount applied to each order and order item. This enables you to accurately track and reconcile the actual discount amount applied at both the order and item levels.

• General Ledger Code Allocation: The GET/orders/items endpoint will now include the ID and percent allocation for each general ledger item. This provides greater transparency into how order item amounts are distributed across general ledger codes, supporting more precise accounting and integration with financial systems.

• Transaction Item Unique Identifier: The GET/transactions/items endpoint will now return a unique ID and the associated order item ID for each transaction item. These identifiers improve traceability between specific transaction items and their corresponding order items, facilitating easier data mapping and reconciliation.

• Retrieval of Deleted Orders and Order Items: The GET/orders and GET /orders/items endpoints will now support returning deleted orders and order items through a query parameter, to provide an accurate record of all order activity.

Additional Resources

Cvent Community: Do you have questions about anything we've rolled out this window? As always, get questions answered in the Community via the Open Forum.

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