Plan & Promote Releases for November 4, 2026

Products covered under Plan & Promote are Registration, Abstract Management, Speaker Resource Center, Exhibitor Management, and Payments.

Registration

Feedback Insights an AI-powered capability within Cvent Assistant

We are introducing Feedback Insights, an AI-powered capability within Cvent Assistant that helps event planners understand attendee survey feedback at scale. Planners collect hundreds or thousands of survey responses after every event, but turning open-text comments, ratings, and scores into actionable insight has traditionally required hours of manual reading, tagging, and spreadsheet work.

With this release, planners can ask questions about their event’s survey feedback in plain language and receive structured summaries, sentiment signals, recurring themes, and supporting attendee quotes in minutes. Instead of reviewing every response individually, planners can start from an AI-generated picture of what attendees thought, compare and rank sessions or speakers, and drill into the full survey report only where they need more detail. Feedback Insights complements the existing survey reporting experience rather than replacing it.

Key capabilities include:

• Conversational feedback analysis: Planners ask questions such as “What were the most common complaints about Session 1?” or “How did attendees feel about the food?” directly in Cvent Assistant, within the event. Questions can be scoped by topic, and topic matching works across surveys delivered in multiple languages.

• Survey summarization and theme detection: Open-text responses are summarized in natural language, with recurring topics grouped so planners can see what attendees talked about most.

• Sentiment analysis: Response tone is classified as Positive, Neutral, or Negative, with key positive and negative themes surfaced alongside anonymized attendee quotes as supporting evidence.

• Broad question type coverage: Open-text, rating, Net Promoter Score, single-choice, and multiple-choice questions are all analyzed, including follow-up sub-questions, giving planners a combined qualitative and quantitative view.

• Side-by-side comparison: Planners can compare feedback between two sessions, two speakers, two registration types, or two contact titles within the event — optionally narrowed to a specific topic such as venue or content.

• Performance ranking: Sessions, speakers, registration types, or contact titles can be ranked on attendee feedback, overall or for a chosen topic, helping planners quickly identify what worked and where to focus.

• Survey metrics and report access: Planners can retrieve response counts and engagement metrics for the event’s surveys and navigate directly to the full survey reports for deeper review.

Things to Know

• Feedback Insights is available within an event experience through Cvent Assistant, standalone survey analysis outside an event is not supported.

• Insights, comparisons, and rankings are scoped to the currently active event only. Cross-event comparison and external benchmarking are not supported in this release.

• Comparison is between two items of the same kind (e.g. two sessions, speakers etc). Ranking orders every item of that kind in the event — for example, sessions from highest- to lowest-rated feedback.

• Respondent privacy is protected by design — the assistant will not identify individual respondents or attribute responses to specific attendees.

• Theme prominence reflects how often a topic was mentioned, not its urgency or business impact. Sentiment is directional and may not capture sarcasm or nuanced emotional context.

• Insight quality depends on response volume and quality; smaller datasets will produce broader, less granular summaries and less reliable rankings.

• Feedback Insights provides retrospective analysis only and does not generate recommendations or downloadable files.

• Feedback Insights is available to accounts that have Cvent Assistant enabled. If your account does not yet have Cvent Assistant, please contact your Cvent account team.

Basic Event Surveys Enhancements: Speaker Widget & Language Management

We are enhancing Basic event and session surveys with a refreshed management experience and new feedback capabilities that were previously available only in Premium surveys.

Basic surveys are the entry point for most planners, capturing attendee and session feedback. They offer limited support for speaker-level feedback and multilingual delivery.

With this release, planners get response metrics directly on the Feedback Surveys page, the ability to collect feedback on individual speakers within session surveys, and the option to deliver Basic surveys in multiple languages — all without moving to a Premium license.

For organizations, this means more actionable feedback from the same surveys they are using and a more relevant experience for attendees.

Key capabilities include:

• Redesigned Feedback Surveys landing page: The Feedback Surveys page within an event now surfaces survey performance at a glance, showing total attendees, total registered, and response rate, with a direct link to view individual responses. Planners can also test the survey or open the Survey Designer from the same page, and a dedicated Convert to Premium panel makes the upgrade path clear when more advanced needs arise.

• Speaker Widget for Basic session surveys: Planners can add the Speaker Feedback widget to Basic session surveys so attendees can rate and comment on individual speakers alongside session feedback. The widget can be placed at the start or the end of the session survey, and speakers are listed alphabetically for the respondent.

• Multi-language support: Basic surveys can now be delivered in multiple languages, allowing attendees to respond in their preferred language and giving planners a more personalized and inclusive feedback experience. Language management works the same way as in Premium surveys.

Things to Know

• These enhancements apply to Standard Events only.

• Speaker Widget

  • Available in session surveys only, and only when speakers are enabled for the event.

  • The widget can be placed at the start or end of the session survey, not between other survey questions. Publish validation will flag placement between questions.

  • Only one Speaker Feedback widget can be added per session survey.

  • Speakers are displayed in alphabetical order; the order cannot be customized.

• Question Library access is not part of this release, but is planned to follow soon in an upcoming update.

• There are no changes to existing Basic survey data, responses, Attendee Hub delivery, Salesforce integration, or Universal Survey APIs.

• Copy, import, and convert-to-Premium workflows for Basic surveys continue to work as before.

Event Payments

Stripe Standard: Cvent Account Number Added to Transaction Metadata

Stripe Standard (Bring Your Own) customers who use their Stripe account for payment processing both inside and outside of Cvent can now quickly identify which transactions originated from Cvent. A new CventAccountNumber metadata field is automatically included on all Stripe Standard transactions, making it easier to reconcile Cvent activity within your Stripe dashboard without manual cross-referencing.

Key Things to Know

• Starting November 4, 2026, all Stripe transactions processed through Cvent — including authorizations, payments, and refunds — will automatically include a new CventAccountNumber metadata field.

• The field value is your organization's Cvent account number (e.g., "CventAccountNumber": "ABCUS00023"), making it simple to filter and identify Cvent-sourced transactions directly within Stripe.

• This metadata is applied automatically — no configuration or action is required on your part.

• If the Cvent account number cannot be determined at the time of the transaction, the field value will be set to "0".

• This change applies to Stripe Standard (BYO) accounts only. Cvent Payments (CP/CPS) customers are not affected.

Use Case Examples

1. Finance administrator managing a shared Stripe account — Your organization uses one Stripe account across Cvent and other platforms. With the new CventAccountNumber field, your team can filter your Stripe transaction export to isolate Cvent activity, eliminating the need to manually match transactions by amount or date.

2. Event planner reconciling post-event payments — After a large conference, a planner needs to verify that all registration payments processed through Cvent appear correctly in Stripe. The CventAccountNumber metadata lets them quickly confirm which transactions belong to their Cvent account.

Exhibitor Management

Sunset for E-Literature

We are retiring E-Literature, the legacy feature planners used to build document folders for exhibitors to send to leads. E-Literature was built for Universal LeadCapture (ULC), which was sunset on December 31, 2024, and it no longer has a primary use case.

With this release, the E-Literature tab will be removed from Exhibitor Management settings. Planners will no longer be able to create e-literature folders or assign exhibitors to them. Instead, planners can use Exhibitor Resources, which lets exhibitors share files and links with leads for all standard events using Exhibitor Management, not just ULC events.

Key capabilities of Exhibitor Resources, the replacement for E-Literature, include:

• Broader availability: Works for all standard events using Exhibitor Management. E-Literature only worked for ULC events.

• Exhibitor-managed content: Exhibitors upload up to 50 files and 50 links to their own profile. E-Literature required planners to build folders and assign exhibitors.

• Personalized outreach: Booth staff attach up to 25 resources per message and add a personal note. They can also use the LeadCapture AI Writing Assistant to draft follow-ups.

• More ways to reach attendees: Resources are delivered by email and by Attendee Hub DM, and they remain available on the attendee's My Resources page. E-Literature was email only.

• Simple planner control: Planners turn it on with the Resource sharing and messaging toggle under Exhibitors → Settings.

Things to Know

• Only the E-Literature tab is removed in this release. Existing e-literature data is not deleted.

• The tab is removed regardless of the account-level Universal Lead Retrieval setting.

• Sending e-literature to leads from the LeadCapture app is already deactivated. No change is needed for booth staff.

• Customers with e-literature folders assigned to exhibitors in active or upcoming events will be notified by their account teams ahead of the release.

• To keep sharing documents and links with leads, enable Resource sharing and messaging and ask exhibitors to upload content to their Exhibitor Resources.

BadgeKit API – Attendee Lookup by Source ID

We're pleased to share that the Cvent Event BadgeKit API now resolves attendees by Source ID in addition to Confirmation Number. Third‑party scanning and lead retrieval systems can now look up an attendee through the same BadgeKit API call they use today, with no change to their integration, irrespective of whether the attendee's confirmation number or source ID is encoded on the badge.

Why this matters

Until now, the BadgeKit API has resolved attendees using only the confirmation number passed in the referenceId field. This created friction in a few common situations:

• External identifiers on the badge: Many planners run events where the badge QR encodes an identifier from their own system or the attendee's source ID rather than a Cvent confirmation number. Scanners calling BadgeKit with that value received "no attendee found," even though the attendee existed in the event.

• Inconsistent behavior across onsite products: OnArrival Secure Sync already resolves attendees flexibly (confirmation number or Source ID), while BadgeKit did not. Hence, the badge QR could not be encoded safely with Source ID only

What's included

• Source ID fallback: BadgeKit first attempts to match referenceId, passed in the request, to an attendee's confirmation number, exactly as before. If no attendee is found, it now performs a second lookup, treating the same value as a Source ID, scoped to the same account.

• No API contract changes: The request still uses the single referenceId field, and the response structure is unchanged. Existing integrations continue to work with no code changes.

• Safe handling of ambiguous matches: If a Source ID matches more than one attendee in the event, the API does not return an arbitrary record; it returns the same "no attendee found" response as today.

For planners and event organizers

• Keep your own identifiers on the badge: Encode a membership number, customer ID, or other identifier from your system in the badge QR, store it as the attendee's Source ID, and BadgeKit will resolve it. There is no need to redesign badges around the Cvent confirmation number.

• Reuse badges for returning attendees: Let returning attendees keep the badge from a previous edition of the event, with its old confirmation number stored as the Source ID, and still have exhibitors capture them as leads alongside new attendees.

• Fewer onsite escalations: Exhibitors no longer report "no attendee found" for registered attendees whose badge carries a Source ID.

For exhibitors

• Every scan returns a lead: Whether the badge carries the current confirmation number or a Source ID, the same BadgeKit call returns the attendee's lead data, so returning and new attendees are captured consistently.

Additional Resources

Cvent Community: Questions about the above updates? As always, get answers in the Community via the Open Forum.

Beta Opportunities Page: Try new features and products out before full launch availability. Join Beta Programs.