Passkey: Hotel Overflow & Beyond the Block Bookings

Solving the Overflow Problem: Keep Every Booking Under One Roof

A critical pain point arises when your contracted room blocks sell out: attendees are pushed outside of Passkey – turning to OTAs or calling hotels directly. As a result, meeting organizers lose visibility and control. Alternatively, organizers may resort to a separate, non-Passkey tool to source overflow inventory, further complicating the process.

In either case, managing bookings, tracking reservations, and reporting accurate event headcounts to stakeholders becomes significantly harder.

Our Hotel Overflow solution is designed to solve this by providing:

• A unified booking experience for both contracted room blocks and overflow guestrooms

• Centralized reservation management

• Consolidated reporting

• Optimized revenue capture

By enabling non-contracted guestrooms to be sourced and booked on the same Passkey site used for contracted blocks, organizers gain a centralized system of record. No more jumping between platforms or losing sight of guest reservations.

The goal of this solution is for you to maintain full visibility and control – ensuring a seamless experience for attendees and stakeholders alike. This feature is currently in active product discovery, and we would love to hear your feedback on an approach that would best suite your needs.