Passkey: Reservation Search Redesign

One of our goals on the Passkey product team is to make our Event Organizers even more efficient when managing reservations or responding to questions. And that all starts with an entirely new reservation search experience that maximizes your efficiency when finding reservations. This new experience is targeted for Q4 2025. The new experience will include:

• A simplified search experience

• Unified search for common search criteria

• Results populate as you type

• Results that are sorted by relevancy to the user

• Quick view into key information like: Event Details, Reservation Status, Stay Dates, Additional Guest Details, etc.

What's next?

The redesigned reservation search is just the beginning! Our legacy reservation management experience in Passkey is extremely robust and has been built out over a long period of time. And in many cases, built entirely in separate application modules.

Our next step in simplifying the reservation management experience, is to build on the new search functionality and offer a brand new reservation management module that consolidates all our rich functionality. Essentially a one-stop-shop to navigate, search, & manage reservations more efficiently than ever before. Whether it’s:

• Managing a single reservation

• Group booking reservation

• Processing bulk updates across many reservations

• Or processing Rooming Lists.

This Phase 2 development work will start in 2025, but will extend into next year.