Email templates

Email Templates help organizations deliver timely, relevant, and trustworthy communications at scale—freeing event teams to focus on delivering exceptional experiences rather than rebuilding emails for every event.

Program Administrators can centrally design, manage, and lock or unlock templates to protect brand and legal standards. Event Organizers then choose from these approved templates and personalize them within admin-defined guardrails. The result: attendees receive consistent, branded messages that build trust and set clear expectations before, during, and after the event.

What Email Templates solve

• Brand consistency – Ensure every email reflects your approved branding, tone, and layout across all events.

• Compliance & control – Standardize required language and legal content to reduce risk and keep communications compliant.

• Operational efficiency – Eliminate recreating emails from scratch for each event, saving organizers time and reducing errors.
  

What’s included

• Sender selection
  Admins define who emails appear to come from (e.g., a generic brand sender or specific event addresses), improving clarity and trust for recipients.

• Event-specific email sets
  Configure which emails (confirmations, reminders, follow-ups, cancellations, etc.) are sent for different events, so communication strategies can be tailored without extra manual setup.

• Customizable design and content with guardrails
  Control layouts and required content—such as disclaimers or footer language—while allowing organizers to customize approved sections (like body copy or images). Locking/unlocking mechanisms give admins fine-grained control over what can be changed, ensuring every email stays on brand and compliant while still being relevant to each event.