Embedded Walk-in Registration

Summary

With Embedded Registration in OnArrival, you can now run your Cvent registration site directly inside OnArrival at the check-in desk and kiosks. Instead of rebuilding a separate onsite registration flow, you configure your site once in Reg Site Designer and use that same modern registration experience both online and onsite.

This makes onsite registration more powerful, consistent, and easier to manage—with the same paths, logic, payments, and questions you already rely on in your Cvent registration site, now available at the event venue.

What’s New

• Your Cvent registration site inside OnArrival
  Use your existing Cvent registration site within OnArrival (app and kiosk) via an embedded view, so attendees and staff see the same experience you use online.

• Single registration flow for online + onsite
  Configure registration once in Reg Site Designer and reuse it everywhere. No more maintaining separate online and onsite flows or manually keeping them in sync.

• Advanced registration capabilities at the venue
  Bring your registration site’s capabilities onsite, including:

  • Custom registration paths

  • Conditional questions

  • Optional items and add-ons

  • Dynamic content

  • Payments

So you don’t have to simplify or compromise your onsite experience because of native limitations.

• Real-time sync to OnArrival
  When a planner or attendee completes registration via Embedded Registration, the attendee record syncs back to the event so staff can immediately check them in and print badges from OnArrival.

Why This Matters

Planners told us they wanted to:

• Avoid rebuilding or simplifying registration just for onsite

• Keep onsite registration in lockstep with their main registration site, especially as new capabilities launch

• Reduce errors from duplicate configuration and last-minute changes

By embedding your Cvent registration site in OnArrival, we:

• Align onsite with your main registration site, so changes you make there automatically apply online and onsite.

• Improve attendee experience with a consistent, modern flow across channels—online, staff-assisted, and kiosk.

• Increase operational efficiency so your team can “do more onsite, with fewer tools.”

How It Works

1. Configure your Cvent registration site

• Build your registration as usual in Reg Site Designer, including paths, questions, payments, branding, and any advanced logic you need.

• Ensure the site is mobile-friendly so it looks good on kiosks and tablets.

• For Online registration (the full registration experience that Embedded Registration uses onsite), select a single registration path. Multiple paths cannot be selected for Online registration when using it with OnArrival Embedded Registration.

• If no registration path is created, the “No reg path” (the system default path) will be used automatically.

Best practice: Create and select a dedicated path that represents your full, primary registration experience for attendees you expect to register onsite.

2. Enable Embedded Registration in OnArrival (for eligible events)

For supported Core events:

• Open OnArrival Settings for your event.

• Choose whether to use:

  • Legacy Onsite Registration, or

  • Embedded Registration (uses your Cvent registration site inside OnArrival).

When Embedded Registration is enabled:

• OnArrival’s native onsite registration configuration is turned off—your Cvent registration site now controls the registration questions and flow.

• Self-registration via QR code remains available and routes attendees through the embedded registration experience.

3. Use it onsite

Staff-assisted registration (OnArrival app)

• Staff start registration from the OnArrival app (e.g., “Register” or “Add attendee”).

• OnArrival opens your embedded registration site in-app.

• Staff complete the registration on behalf of the attendee, following the same paths, questions, and payment steps you configured online.

• Once submitted, the attendee becomes available in OnArrival for check-in and badge printing.

·      

Self-service registration (OnArrival Kiosk)

• Attendees interact with the kiosk, which shows your registration site in a streamlined kiosk view via Embedded Registration.

• They complete the steps as they would online.

• OnArrival receives their registration details and status so they can be checked in and have badges printed.

Availability

• Event types

  • Embedded Registration is currently available for online events that use a Cvent registration site built in Reg Site Designer.

• OnArrival surfaces

  • OnArrival app (staff-assisted registration)

  • OnArrival Kiosk (self-service registration)

• Packages / Editions

  • This capability is currently not part of Essentials by default and may remain disabled unless it is explicitly enabled for your account.

Rollout may begin as a controlled/flagged release, so availability can vary by account and event. Your Cvent representative can confirm eligibility for your portfolio.

What Stays the Same

Even with Embedded Registration:

• OnArrival still powers check-in, badge printing, and onsite activity tracking as before.

• Your existing Cvent registration site continues to be used for online registration—Embedded Registration simply brings that same experience to the venue inside OnArrival.

Getting Started

1. Confirm your Cvent registration site is ready
   Make sure your site in Reg Site Designer is complete, mobile-friendly, and has the correct single Online registration path selected.

2. Confirm feature availability
   Reach out to your Cvent representative or Cvent Support to confirm that Embedded Registration in OnArrival is available for your account and events.

3. Enable Embedded Registration in OnArrival
   In OnArrival Settings for eligible Core events, select Embedded Registration instead of the legacy onsite registration flow.

4. Train onsite staff
   Let your onsite team know that they’ll now use the registration site inside OnArrival for new registrations and walk-ins, and walk them through the updated flow.

Example Use Cases

• Events with complex paths by attendee type, track, or region where you want the same logic onsite that you use online.

• Paid events where you want to accept payments onsite using the same rules and flows as online registration.

• Events that change frequently close to the day-of, where you want updates to your registration site to automatically apply both online and onsite without reconfiguring OnArrival.