Jifflenow: Self-service Option to Convert SSO (Single Sign-On) Users into Non-SSO Users

Problem Statement:

Attendees frequently face issues accessing the Jifflenow application during events due to VPN compatibility problems with SSO authentication. Currently, converting SSO users to non-SSO requires manual intervention by the Jifflenow team, which is time-consuming and impractical during live events. This manual process affects attendee experience and event efficiency.

Proposed Solution:

1. User Profile Access and Login Type Edit:

   • User Access: Meeting Managers (MMs) at the company level can access a user’s profile in the User Management Module.

   • Login Type Visibility: Login Type will be displayed as “SSO” in the profile section.

   • Conversion Action: MMs can click “Edit Profile” to change the Login Type dropdown from “SSO” to “Non-SSO.”

     

2. Confirmation and Notification Workflow:

   • Confirmation Pop-up: Upon saving, a confirmation pop-up will appear.

   • Success Toast Message: A toast message confirms that the user profile has been updated.

   • Email Notification: The system sends an email to the user containing a "Set Password" link to establish credentials for Non-SSO login.

     

3. Error Handling and Restrictions:

   • Error Messages: In case of a failure, an error toast message will display with a retry option.

   • Inactive SSO Users: Inactive SSO users cannot be converted to Non-SSO.

4. Save/Discard Prompts:

   • If an MM navigates away or closes the profile without saving changes, the system will prompt them to save or discard changes.

5. Existing Behavior for Non-SSO Users:

   • Non-SSO users can switch to SSO by logging in with SSO credentials via the login page.

6. UI Enhancements and Behavior:

   • Re-invite CTAs and last login details will reflect updated login types.

   • Bulk re-invite actions will remain unchanged.

Out of Scope for This Release:

• Self-service option for MMs to convert non-SSO to SSO conversion from within the user profile.