Planner Assistant AI Chatbot

Planner Assistant "Get Support"

The Planner Assistant brings trusted, in-product support to where you work in Cvent—so you can get answers fast, stay in flow, and keep your events moving. It’s the next-generation, AI-powered support experience designed for planners like you.

Get early access and give feedback: Sign up for Planner Assistant Beta Program

What you can do with the Support Capability:

• Get instant, in-product answers from the Cvent Community knowledge base, without leaving your page. Answers cite the source so you can trust what you see.

• Escalate to live chat when needed, with full context shared so you don’t have to repeat yourself.

• Submit a case directly from the assistant—utilizing conversation details for faster resolution.

• Request a callback from Support when that’s more convenient for you.

• Share feedback (thumbs up/down and comments) to improve future answers.

How it works

• Context-aware assistance: The assistant understands where you are in Cvent, tailoring guidance to your task and maintaining context as you navigate in-session.

• Seamless escalation: If the assistant can’t resolve your question, it offers a hand off to a human agent (when available) with your conversation and page context intact—minimizing rework and time to resolution.

• Session-based history: Your conversation persists during the session so you can pick up where you left off while moving across planner pages.

• Recent Chats available and stored for 30 days after interactions to allow you to pick up where you left off.

Where you’ll find it

• Accessible from a floating action button across pages for a consistent, lightweight experience.