Plan & Promote Releases for July 23, 2025

Registration

Automatic Calendar Hold for Sessions via Session Emails

We are thrilled to introduce a feature that aims to enhance attendance at your sessions. This update addresses the common issue where registrations don't always convert into actual attendance.

You can now automatically attach a calendar invite to session emails. This eliminates the need for attendees to manually add sessions to their calendars— a task often missed amid busy schedules.

Benefits:

• Increased Attendance: By simplifying the process and providing a clear reminder with all session details, attendees are more likely to participate.

• Improved Convenience: The calendar invite automatically includes crucial information such as the session date, time, and access details (like virtual links or physical locations), making it readily available in their calendar apps.

• Reduced Manual Steps: Attendees no longer need to remember to add sessions to their calendars, saving time and reducing the risk of missed sessions.

How it Works:

• When you are adding/editing a session email, on the email detail page, you can enable the "Attach calendar file" option and click Save. By default, this feature is disabled for all existing emails, but will be enabled for new session emails created after the release.

• You can decide whether to mark the calendar as tentative & accepted, with the default setting being accepted.

• Upon successful session registration, attendees will receive an email with a calendar invite attachment.

This feature will greatly enhance the session experience for both organizers and attendees. By streamlining the process and providing a convenient reminder, we aim to bridge the gap between session registrations and actual attendance.

Important Note: To use this feature, you will need to create "Session emails" and associate the correct sessions with that email. To ensure that the calendar hold is added when an attendee enrolls for a session and is removed if they choose to unregister for the session/event, planners should create a session email with trigger set to "When someone registers for a session" and one email with" When someone unregisters for a session" and enable "Include Add to Calendar attachment" in both the emails. In case you happen to make changes to a session, like updating the location or date/time, you would have to manually send the session email to everyone registered for the session with the calendar attachment option enabled so that the calendar details are up to date.

Events+ Calendar Page Customization and Multi-Calendar Support

This release introduces significant enhancements to the Events+ calendar experience. It focuses on multi-calendar support and page customization to simplify event calendar management across the Cvent ecosystem. Events+ is now included with all event management licenses.

Key features and improvements include:

• Multi-Calendar Management: Assign multiple calendars to an Events+ hub. Calendars can be re-ordered as desired.

• Customizable Calendar Pages: Create and configure custom calendar pages, including adding sections such as images with text, text-only blocks, and quick links (up to 20). Sections and quick links can also be reordered on your page.

Events+ is the best place to host your Cvent calendars with access control, marketing tools, and personalized experiences for attendees who log in, and is available to all customers with a Cvent platform license.

Enhanced Social Media Widgets

The Social Media Widgets Update focuses on enhancing the accessibility compliance of the Follow & Share bar within the Registration product.

Key Improvements

• Updated the Follow & Share bar to be fully accessibility compliant, aligning with best practices and regulatory requirements.

• Enhanced user experience for attendees using screen readers and other assistive devices.

Credit Management - Award Based on Attendance Duration

We are excited to introduce a new configuration within session credit rules that gives you greater control over how credits are awarded based on attendee participation. When the "Marked as participant for the session" condition is selected, you can specify which attendance type(s) are eligible for each session credit rule. This enhancement enables more granular credit assignments to better align with attendance duration requirements.

When a new rule is created, all relevant attendance types will be pre-selected by default, based on the event format: in-person, virtual, or hybrid. The following are the attendance type formats supported as per the event format:

• In-Person Events:

  • Attendance Type: In-Person (automatically selected and non-editable)

• Hybrid Events:

  • Attendance Types: In-Person, Virtual, On-Demand (all selected by default)

• Virtual Events:

  • Attendance Types: Virtual, On-Demand (all selected by default)

The attendance of the attendees will be tracked through the following means:

• In-Person Attendance

  • To track in-person attendance, the OnArrival feature must be enabled. If a planner selects "In-Person" without enabling OnArrival, an informational message will notify them that the rule will only be evaluated if OnArrival is used.

• Virtual and On-Demand Attendance

  • To track these attendance types, the Attendee Hub feature must be enabled. If not enabled, a similar informational message will be displayed to the planner.

Cvent Payments Merchant Account Creation Requirements Notice

This new feature is an information notice for our admins with Cvent Payments enabled. It outlines the information needed to set up their Cvent Payments merchant account.

It is intended to give admins a clear understanding of what information they might need to gather before setting up the merchant account (i.e. Employer Identification Number (EIN), Doing Business as (DBA), etc) since admins often times need to gather that information from other stakeholders at their company (e.g. their Finance department).

Providing admins with a comprehensive list of all required items upfront ensures they have everything needed before beginning the onboarding process. This prevents interruptions caused by missing information, which has previously led to incomplete onboardings. By setting clear expectations from the start, we aim to streamline the process and reduce the time it takes to move from account creation to completion.

Feature Details

1. Location: Admin > Integrations > Merchant Accounts > Create CP Account

2. We've specifically highlighted the fields that are most crucial and sometimes challenging to get hold of as an admin in the notice. For the remaining fields that are not called out directly in the text, they are available in the hyperlinked text "guide" that redirects to the existing Cvent Community article.

3. This also mentions the "Account Activation" timeline so admins are aware before onboarding how long the process will take to activate. Historically, we just had a success banner that referred to it after activation

Date Change

1. Country Name Updates for Multiple Countries will now be released TBD. Read more about this release.

Additional Resources

Cvent Community: Do you have questions about anything we’ve rolled out this window? As always, get questions answered in the Community via the Open Forum.

Beta Program Opportunities: Help us make Cvent Products better by being the first to test products before they're widely available. Join Beta Programs.

Quarterly Product News Webinar: Attend our Q3 Product News webinar on August 6, where the product team will share updates and answer questions. Register here.