iCapture - Parked Leads Enhancements

Make Every Lead Count — Even When the Booth Is Busy

Event success depends on turning every interaction into an actionable lead. We’re excited to introduce Parked Leads Enhancements—a suite of updates that makes handling busy interactions and follow-up easier and more secure for clients.

Key Benefits:

1. Increased Visibility

• Integrated Experience: Parked leads are now an intuitive part of the main lead management workflow—no more digging through separate sections. Find and manage parked leads right alongside your captured leads in the back office.

• Streamlined Navigation: Enhanced visibility helps event teams stay organized, ensuring no potential client falls through the cracks.

2. Empowering Event Managers

• Back Office Control: Event managers can now complete, edit, and submit any parked lead directly from the back office—not just from the original device.

• Team Flexibility: Greater control reduces bottlenecks and dependency on booth staff, especially when staff turnover or device issues occur.

3. Effortless Group Lead Parking

• Group Capture Mode: During peak booth times, staff can park multiple leads at once—ideal for high-traffic scenarios where collecting detailed lead info immediately is impractical.

• Uninterrupted Interactions: Maintain focus on engaging attendees knowing all lead info can be efficiently finalized later.

4. Reduced Risk of Data Loss

• Secure Submission: Parked leads are now saved using the same robust standards as submitted leads.

• Persistent Records: Even if a lead form or the iCapture app is deleted from a device, data, including images and contact details, is securely stored.

• Reliable Updates: Updates to a parked lead seamlessly update the existing database record, ensuring data remains centralized and protected.